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  1. PS23/12: Complaints against the Regulators

    Policy statements Published: 27/07/2020 Last modified: 27/07/2023
    Alongside the PRA and the Bank, we set out the final changes to the Complaints Scheme we are introducing. We also set out our response to feedback we received to CP20/11.

  2. Complaints handling review findings

    Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
    The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

  3. CP21/13: A new Consumer Duty

    Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

  4. FCA warns of impending Consumer Duty deadline

    Press Releases Published: 10/05/2023 Last modified: 10/05/2023
    With fewer than 90 days to go until the start of the Consumer Duty the Financial Conduct Authority (FCA) has urged firms to ensure they are ready for the 31 July deadline.

  5. Pensions and Retirement income: our guidance for firms

    Life insurers and pension providers Published: 07/04/2020 Last modified: 13/02/2023
    The FCA's guidance for pension providers and DB transfer advisers, as the coronavirus (Covid-19) pandemic develops.

  6. Information on investigations into company directors - July 2021

    FOI Release Date of Release: 05/07/2021
    The FCA provides information on Investigations into company directors.

  7. Partnerships, priorities and predictions for the future in the pensions market

    Speeches Published: 14/10/2021 Last modified: 25/08/2022
    Speech by Sarah Pritchard, Executive Director, Markets, to the Pensions and Lifetime Savings Association 

  8. Fighting financial crime – looking forward and back

    Speeches Published: 10/11/2016 Last modified: 05/12/2016
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at our Financial Crime Conference.

  9. Payments after PSD2: evolution or revolution

    Speeches Published: 10/04/2018 Last modified: 10/04/2018
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Pay360 Conference.

  10. Consumer investments data review 2020

    Data Published: 18/01/2021 Last modified: 13/06/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 January and 31 October 2020.