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Showing 131 to 140 of 18549 search results for complaints data.

131. The FCA publishes data on complaints and redress for the first half of 2013

     Press Releases Published: 16/10/2013 Last modified: 16/10/2013
     Publishing complaints data is a powerful tool that helps encourage competition between firms to improve their service to customers; and help consumers assess their relationships with banks and other providers.”. ... 1,425. Close. The latest complaints

132. PPI complaints handling update

     News stories Published: 16/10/2019 Last modified: 01/05/2020
     We are aware that the volume of PPI checking enquiries and complaints sent to firms increased significantly during August 2019 in the run-up to the complaints deadline on 29 August. As a result, firms will not be able to meet their normal complaint

133. PPI refund scams

     Scams Published: 30/08/2019 Last modified: 19/08/2021
     Find out why you should be wary if you’re called out of the blue and told you’re owed a refund for mis-selling of PPI.

134. REP025 data item: FAQs

     Tasks for firms Published: 26/10/2023 Last modified: 24/06/2024
     Find out more about how to complete REP025, for on-going reporting of complaints and revenue data by principal firms on their appointed representatives (ARs) and introducer appointed representatives (IARs).

135. Reporting complaints

     Tasks for regulated firms Published: 06/08/2015 Last modified: 09/02/2023
     The Dispute Resolution (DISP) rules require firms to send us reports on volumes of complaints. Find out how to submit one.

136. Ensuring the fair treatment of customers in vulnerable circumstances

     Firms Published: 16/06/2022 Last modified: 16/06/2022
     The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

137. Personal data and handling complaints about us

     Last modified: 22/02/2023
     How and why the FCA uses personal data when investigating a complaint someone has made about the organisation.

138. Leaseholder buildings insurance

     Consumers Complaints and compensation Know your rights Published: 30/04/2021 Last modified: 21/09/2022
     Increases in buildings insurance premiums have led to higher costs for some leaseholders. Find out about your rights if you’ve been affected by these increased costs.

139. Complaints handling review findings

     Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
     The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

140. Antony Townsend to be new Complaints Commissioner

     Press Releases Published: 25/04/2014 Last modified: 25/04/2014
     The Bank of England and the Financial Conduct Authority (FCA) have today announced the appointment of Antony Townsend as Complaints Commissioner. ... We are pleased that Antony has been appointed as Complaints Commissioner and value the impartial