Search results

Showing 161 to 170 of 18549 search results for complaints data.

161. Business interruption insurance

     Firms Focus areas Published: 11/05/2020 Last modified: 30/04/2024
     Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. 

162. Understanding complaints root cause analysis

     Focus areas Published: 15/08/2018 Last modified: 15/08/2018
     We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical

163. 2016 Disclosure Log

     Last modified: 30/01/2020
     The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2016. 

164. IRHP: background to the review

     Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
     Information on why the review was conducted. 

165. New FCA complaints data: 3.32 million complaints about financial services in the first six months of 2017

     Press Releases Published: 23/10/2017 Last modified: 23/10/2017
     The Financial Conduct Authority (FCA) has today published the data on the number of complaints reported by firms for the first half of 2017.

166. Information on super complaints received by the FCA - March 2022

     FOI Release Date of Release: 17/03/2022
     The FCA answers questions regarding super complaints it has received.

167. TR14/18 – Complaint handling

     Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
     In relation to complaints, this means firms having effective and transparent complaint-handling arrangements which ensure that complaints are dealt with reasonably, promptly and fairly. ... In particular, firms may like to focus on:. Whether their

168. Telesales businesses complaints - March 2021

     FOI Release Date of Release: 10/03/2021
     The FCA does not process general complaints unless they are complaints directly against the FCA. It responds to the request on telesales businesses complaints.

169. Consumer credit reporting

     Tasks for regulated firms Published: 11/05/2015 Last modified: 09/02/2023
     Find out the reporting requirements for firms authorised to carry out regulated consumer credit activities.

170. Statement on FCA data breach

     Statements Published: 25/02/2020 Last modified: 26/02/2020
     The FCA was recently made aware that, in a response to a Freedom of Information Act request published on our website in November 2019, certain underlying confidential information may have been accessible.