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PS16/1: Reform of the legacy Credit Unions sourcebook
Credit unions should also note that they must inform us of any changes to their complaints contact. -
Guess who’s back? Animatronic Arnie returns to raise awareness of PPI deadline
The animatronic head of Arnold Schwarzenegger is back today to remind people to check whether they had payment protection insurance (PPI) and make a decision about whether to make a complaint before the deadline on 29 August 2019. -
FCA reveals findings from first cryptoassets consumer research
The Financial Conduct Authority (FCA) has today published two pieces of research looking at UK consumer attitudes to cryptoassets, such as Bitcoin or Ether. The research includes qualitative interviews with UK consumers and a national survey. -
Compensation package agreed for consumers sold card security products
Any complaints referred to the Financial Ombudsman Service will be considered in line with the terms of the Scheme. -
Statement on the CMA’s response to the Citizens Advice super-complaint on excessive prices for disengaged consumers
The Competition and Markets Authority (CMA) has published its response to the Citizens Advice super-complaint on excessive prices for disengaged consumers. The super-complaint covers several markets, including insurance, cash savings and mortgages. -
Consumer warning about the risks of investing in cryptocurrency CFDs
Contracts for differences (CFDs), including financial spread bets, with cryptocurrencies as the underlying investment are increasingly being marketed to consumers. These products are extremely high-risk, speculative products. This warning is to -
Information relating to individual approvals and complaints relating to authorisations - March 2021
The FCA responds to questions relating to applications for individual approvals, and complaints relating to authorisations and credit authorisations. -
More choice and better protection for users of electronic money
You will be better protected when using electronic money (e-money) after the second Electronic Money Directive is implemented in the UK on 1 May 2011 through the Electronic Money Regulations 2011. Find out what this will mean for you. -
CPP card and identity protection compensation scheme closure
Only complaints that have already been referred to the scheme’s dispute procedure will now be considered. ... No scheme complaints about claims forms received after 28 February 2015 (the exceptional bar date) will be considered by the scheme -
FSA fines The Co-operative Bank plc for failing to handle PPI complaints fairly
The Financial Services Authority (FSA) has fined The Co-operative Bank plc (Co-op) £113,300 for failing to handle payment protection insurance (PPI) complaints fairly.