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Showing 591 to 600 of 18567 search results for complaints data.
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FCA proposes changes to complaint handling rules to help victims of authorised push payment fraud
Authorised push payment (APP) fraud is where a fraudster tricks an individual consumer or micro business to instruct their payment services provider (PSP), such as their bank, to send money from their account to an account controlled by that -
FCA review into mobile phone insurance finds examples of poor product design, unclear terms, and inadequate claims and complaints handling
The Financial Conduct Authority (FCA) has published a review focusing on the way mobile phone insurance firms design products and handle claims from customers that have lost or damaged their phone, or had it stolen. -
Traded life policy investments: alert for financial advisers
Firms that recommended to their clients that they invest into the EEA Life Settlements Fund should check that they have followed our 2012 guidance. -
Information on enforcement on transparency of consumer facing documents - June 2022
The FCA provides information on its enforcement of section 68 of the Consumer Rights Act 2015 in relation to the 'transparency' of consumer-facing documents. -
Findings of multi-firm review into insurers' valuation of vehicles
We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims). -
Helping firms provide more support to customers making investment decisions
Examples on providing consumers with greater levels of support, including getting closer to the advice guidance boundary for giving a personal recommendation. -
The Financial Conduct Authority seeks views on its approach to small businesses
Currently only a small minority of SMEs are unable to take complaints to the ombudsman. ... On 17 August 2015, the ombudsman service published a review of complaints referred to them by businesses. -
Call of Duty: How putting customers front and centre will help industry innovate
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event. -
Information on Covid whistleblowing reports for 2020/21 - August 2021
The FCA provides information on the covid-specific whistleblower allegations referred to in the FCA's annual report for 2020/21. -
Letter from the Chairman to the Chief Ombudsman on application for certification under the Alternative Dispute Resolution (ADR) Directive
Grounds to refuse to deal with a complaint. 14A. The decision [to refuse to deal] can be made at any time prior to the expiry of three weeks of the date ... upon which the person received the final submissions of the parties, but it cannot be made after