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Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
Supporting consumers through tough times – priorities for credit regulation
Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022 -
TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress
TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress. ... customers. We found that 6 firms were handling PPI complaints as we would expect but that for the remaining 12 firms there were -
FCA announces August and September events for former members of the British Steel Pension Scheme
We are hosting two events in Port Talbot for former members of the British Steel Pension Scheme (BSPS). These events will provide information for those who are concerned about advice they received when they transferred out of the scheme. -
FCA confirms new rules to improve oversight of Appointed Representatives
Our new rules to make authorised financial firms more responsible for their appointed representatives (ARs). -
Information on the survey on the British Steel Pension Scheme (BSPS) - February 2022
The FCA provides answers to multiple questions regarding responses to the survey on the British Steel Pension Scheme (BSPS). -
FCA publishes video to help consumers understand pension transfer advice
The FCA's video aims to help consumers better understand financial advice on transferring out of a defined benefit pension. -
FCA confirms measures to raise standards in the funeral plans market
To enhance consumer protection in the funeral plans market, the FCA has confirmed the rules funeral plan providers will have to follow when they come under regulation from 29 July 2022. -
FCA review of medium-sized firms’ PPI complaints handling finds significant room for improvement
Whether complaint handlers were assessing the merits of individual complaints in line with the relevant FCA rules and guidance applicable to PPI;. ... Six of the firms involved were generally delivering fair outcomes on PPI complaints. -
Security requirements for providers of account information or payment initiation services seeking authorisation or registration
Under the Payment Service Regulations 2017 (PSRs), providers of payment services must apply certain security requirements. Read more about what you need to do to apply for authorisation or registration.