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FCA sets out plans to deliver £71.2 million of compensation to former British Steel Pension Scheme members
The FCA has published proposals for a compensation scheme for former members of the British Steel Pension Scheme (BSPS) who received unsuitable advice to transfer out of the fund. -
Trust and confidence - ensuring firms’ ethics are built around their customers
Speech by Clive Adamson, Director of Supervision, at the Insurance Institute of London, London. This is the text of the speech as drafted, which may differ from the delivered version. -
FCA sets out potential remedies to tackle concerns about general insurance pricing
The FCA has today published the interim report of its market study into the pricing of home and motor insurance. -
Insurance providers warned not to undervalue cars or other insured items when settling claims
Insurance firms have been warned not to undervalue cars and other insured items when settling insurance claims especially during the cost of living squeeze. -
HSBC agrees to extend redress scheme for customers impacted by historical debt collection practices
HSBC has voluntarily agreed to extend its redress scheme for customers who may have lost out by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial Conduct -
Santander UK to contact more than 270,000 borrowers after raising cap on mortgage standard variable rate in 2008 without being clear
The Financial Conduct Authority (FCA) has reached an agreement with Santander UK plc (Santander) that will see it contact over 270,000 mortgage customers about unclear information it gave before increasing the cap on its mortgage standard variable -
FCA decides to cancel payday lender’s interim permission and ban its sole director
He also failed to take reasonable steps to ensure that WPPL had appropriate systems in place to communicate with customers, to ensure that customer complaints were dealt with adequately, to provide ... Customer complaints were commonly disregarded, and -
Consumer credit countdown – Review into debt collection practices of payday lenders starts on day one of FCA regulation
This area is a priority because six out of ten complaints to the Office of Fair Trading (OFT) are about how debts are collected, and more than a third of all ... Continue to engage with the industry to encourage them to create a real-time data sharing -
CP18/23: Claims management companies: recovering the costs of regulation and the Financial Ombudsman Service
This paper sets out our proposals for recovering the costs of regulating claims management companies (CMCs) when applications open for temporary permissions on 1 January 2019. -
PS18/24: Approach to final Regulatory Technical Standards and EBA guidelines under the revised Payment Services Directive (PSD2)
This policy statement confirms the revised Payment Services and Electronic Money Approach Document and Handbook changes following consultation feedback.