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HSBC voluntarily agrees to provide approximately £4m redress for historical debt collection practices
HSBC has voluntarily agreed to set up a redress scheme for customers who may have suffered detriment by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial -
Update on the FCA’s review of RBS’s treatment of SME customers referred to its Global Restructuring Group
The Financial Conduct Authority (FCA) today publishes an interim summary of the independent review of Royal Bank of Scotland’s (RBS) treatment of small and medium-sized enterprise (SME) customers transferred to its Global Restructuring Group (GRG). -
FCA to introduce new Consumer Duty to drive a fundamental shift in industry mindset
Our plans will ensure a higher and more consistent standard of consumer protection for users of financial services and help to stop harm before it happens. -
Rules that apply to firms in SRO and fund operators in the TMPR
We summarise the rules that apply to firms in the temporary permissions regime (TPR) and fund operators in the temporary marketing permissions regime (TMPR). -
FCA outlines proposals to extend the Senior Managers and Certification Regime to all financial services firms
In October 2015, HM Treasury announced its intention to extend the Senior Managers and Certification Regime (SM&CR) to all sectors of the financial services industry. -
FS20/8: Business interruption insurance test case: feedback on draft guidance
These feedback statement is for the FCA draft guidance on the FCA's expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA. -
The Financial Conduct Authority outlines how it will regulate crowdfunding
As with every consultation, interested parties are encouraged to give their feedback so that the final policy is as rounded as possible. -
FG16/5: Guidance for firms outsourcing to the ‘cloud’ and other third party IT services
In November 2015, the FCA consulted on guidance to clarify the requirements on firms when outsourcing to the ‘cloud’ and other third party IT services. The FCA published the final guidance (FG16/5) in July 2016. -
FCA finds annuity market not working for consumers - Competition Market Study launched
Currently, 60% of people buy an annuity from their current provider, with about 420,000 annuity sales every year. ... The FCA’s work on annuities touches upon every one of these objectives, making this review of significant strategic importance. -
Information for Cash Genie customers about its redress scheme
Ariste Holding Limited, trading as Cash Genie, has entered into an agreement with the FCA to provide over £20 million redress to more than 92,000 customers for unfair practices.