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A regulatory perspective: measuring and assessing culture, now and in the future, the role of purpose and the importance of D&I
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the IA Culture in Investment Management Forum -
FCA confirms measures to raise standards in the funeral plans market
To enhance consumer protection in the funeral plans market, the FCA has confirmed the rules funeral plan providers will have to follow when they come under regulation from 29 July 2022. -
Tribunal upholds the Financial Conduct Authority’s decision to fine investment adviser
failure to respond to client complaints appropriately; and. failure to have regard to the statutory and regulatory provisions regarding the promotion of unregulated collective investment schemes (UCIS). -
Statement from the Prudential Regulation Authority announces changes to depositor and policyholder protection
The Prudential Regulation Authority (PRA) is today announcing changes to depositor and policyholder protection provided by the Financial Services Compensation Scheme (FSCS). For the majority of depositors currently covered by the FSCS, the existing -
Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
Redress package agreed for consumers mis-sold CPP insurance products
The Financial Conduct Authority has reached an agreement with Card Protection Plan Limited (CPP) and 13 high street banks and credit card issuers that will pave the way for redress to be paid to customers who were mis-sold CPP’s Card Protection -
Santander UK to contact borrowers affected by SVR cap margin rise in 2008
Santander UK has agreed to contact more than 270,000 mortgage customers that it did not give clear information when it raised the cap margin linked to its SVR in 2008. -
What firms and customers can expect from the consumer duty and other regulatory reforms
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at City and Financial Global. -
£75 trillion payment systems industry to have new regulator – FCA will open the market to new entrants to improve competition
Payment systems make every payment to or from UK consumers possible, by allowing funds to be transferred between people and businesses. ... Every year these payment systems process over 7 billion transactions, worth over £75 trillion. -
FCA updates on its work on financial advice given to members of the British Steel Pension Scheme (BSPS)
The FCA is aware of concerns about the financial advice received by members of the British Steel Pension Scheme (BSPS). The BSPS is being restructured and this has prompted many members to consider if they should transfer out of a Defined Benefit (DB