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Showing 161 to 170 of 1129 search results for complaints data every.

  1. FCA statement on super-complaint from Which?

    Statements Published: 23/09/2016 Last modified: 01/02/2017
    Which? submitted a super-complaint to the PSR and the FCA calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster.

  2. FCA sets out broad approach to assessing LCF Complaints

    Statements Published: 18/04/2021 Last modified: 15/03/2022
    We set out our broad approach to assessing London Capital & Finance (LCF) complaints.

  3. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical

  4. Aggregate complaints data to 2022 H2 [xlsx]

    Data Published: 27/04/2023
    Aggregate sector wide firm complaints data for 2022 H2. Including opened, closed, upheld, speed of closure and redress.

  5. Aggregate complaints data to 2022 H1 [xlsx]

    Data Published: 20/10/2022
    Aggregate sector wide firm complaints data for 2022 H1. Including opened, closed, upheld, speed of closure and redress.

  6. Complaints Data Analysis: 2018 H1 [pdf]

    Data Published: 29/10/2018
    This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

  7. Complaints Data Analysis: 2017 H2 [pdf]

    Data Published: 19/04/2018
    This analysis looks at the aggregate complaints data for 2017 H2 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

  8. Complaints Data Analysis: 2017 H1 [pdf]

    Data Published: 23/10/2017
    This analysis looks at the aggregate complaints data for 2017 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

  9. Aggregate complaints data charts 2015 H2 [pdf]

    Data Published: 24/03/2016 Last modified: 30/03/2016
    Aggregate complaints charts: 2015 (H2). Including opened, closed, upheld, speed of closure and redress.

  10. FCA sets out approach to assessing Connaught complaints

    Statements Published: 19/04/2021 Last modified: 19/04/2021
    In December we published the report of Raj Parker’s 'Independent Review into the FSA and FCA’s handling of the Connaught Income Fund Series 1 and connected companies', and our response to that review. In our response we said that we were sorry
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