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FCA clarifies fairer treatment of regular premium PPI complaints
The Financial Conduct Authority (FCA) has today issued a consultation paper on new guidance about the handling of certain regular premium payment protection insurance (PPI) complaints. The proposed guidance clarifies FCA expectations. -
KBW Associates Ltd files for liquidation
KBW Associates Ltd (KBW) was placed into liquidation on 27 November 2018. -
Complaints data sortable table: 2016 H2
Complaints data sortable table: 2016 H2 -
Connaught Income Series 1 Fund — update to investors
the Fund, then you should make your complaint(s) to the relevant firm(s) as soon as possible. ... a complaint to the firms that operated the Fund (or to the ombudsman service) or submitting a claim to the FSCS. -
The FCA has fined Liberty Mutual Insurance Europe SE £5.2 million for failures in its oversight of mobile phone insurance claims and complaints handling
The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015 in its oversight of its mobile phone insurance claims and complaints handling processes -
Whistleblowing
If you think a firm or individual is involved in wrongdoing in an area we regulate, you can make a report to us in confidence. -
Supervision
Find out more about the FCA's approach to supervising firms. -
Markets
FCA Markets landing page. -
The Financial Conduct Authority finalises rules on complaints and call charges
Consumers and firms should benefit from better complaint handling, as a result of new rules published today by the Financial Conduct Authority (FCA). -
FCA data show 5% drop in complaints in the second half of 2018
The FCA has published the complaints figures for regulated firms for the second half of 2018.