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FCA proposals to tackle issues in GAP insurance market
Add-on GAP insurance claims ratios from 2008 to 2012 averaged just 10 per cent, meaning only £10 in every £100 paid in premiums was actually paid out in claims. ... GAP add-on sales also account for an estimated annual overpayment of £76 million for -
Apply to become a claims management company
Find out how to apply to the FCA for authorisation if you’re a claims management company (CMC) or you provide claims management activities. -
Financial Conduct Authority statement on PPI
In Consultation Paper 16/20 (August 2016), we published proposals for rules and guidance on payment protection insurance complaints (PPI). This included proposed rules and guidance concerning a deadline for PPI complaints, and on how firms should -
Coronavirus: Information for small businesses that are customers of financial services firms
Information on the Government support available during the coronavirus (Covid-19) pandemic and as businesses look to recover and grow. -
Innovation in financial services
Speech by Christopher Woolard, director of strategy and competition at the FCA, delivered at the FinanceAsia Annual Compliance Summit in Hong Kong on 10 November 2015. This is the text of the speech as drafted, which may differ from the delivered -
Customer Understanding of Transactions
their approach to designing products, providing understandable information to consumers and dealing with complaints. -
Our supervision overview
Speech by Clive Adamson, director of supervision, at the General Insurance conference, London. -
Information on super complaints received by the FCA - March 2022
The FCA answers questions regarding super complaints it has received. -
Prescribed Persons Annual Report 2022/23
The FCA is reporting on the whistleblowing disclosures made to it, under the Prescribed Persons Regulations 2017 covering April 2022 to 31 March 2023. -
Multi-factor authentication for FCA systems
We’re strengthening how firms and others log into some FCA systems to further protect and control access to our data.