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FCA publishes Guidance Guarantee Policy Statement
The FCA has outlined changes to the standards including: how complaints should be dealt with; how the outcome of the guidance guarantee session should be recorded; and how those delivering the -
Information relating to complaints against the FCA - March 2020
The FCA provides information relating to complaints against the FCA, including the full 2019 data as per FOI6618. -
Andrew Bailey speech at Lord Mayor’s City Banquet
Andrew Bailey speech at the Lord Mayor's City Banquet at Mansion House. -
Fair and effective markets review
And finally, the publication of the report doesn’t mean the end of the discussion.In many ways it is just the start.Every recommendation that will become rules will be -
Information on debt management firms - March 2020
The FCA provides information on how many regulated companies provide Debt Management Plans (DMP), how many DMP clients (DMP plans) are currently being administered and how many complaints have been received in 2019 and 2018 relating to DMP providers. -
FCA launches campaign to encourage individuals to report wrongdoing
The campaign, 'In confidence, with confidence', encourages individuals working in financial services to report potential wrongdoing to the FCA. -
Compliance, Culture and Evolving Regulatory Expectations
Speech by Mark Steward, Executive Director of Enforcement and Market Oversight. -
FCA response to Amigo’s scheme being approved by the High Court
The High Court has approved Amigo Loans Limited scheme of arrangement to provide redress to customers who are due it for being mis-sold loans and who raise a complaint -
Insurance company complaints from Q2 2017 to date - January 2022
The FCA provides data relating to complaints about general insurance products and companies. -
Firm Details Attestation (FDA) since January 2021 - January 2022
The FCA responds to multiple questions on Firm Details Attestation.