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Showing 151 to 160 of 473 search results for complaints data every 6 months.

  1. Finding opportunity in a world of uncertainty

    Speeches Published: 30/06/2022 Last modified: 30/06/2022
    Speech by Sarah Pritchard, Executive Director, Markets, at the CityUK Annual Conference.

  2. Expression of interest for Synthetic Data Expert Group

    News stories Published: 15/02/2023 Last modified: 15/02/2023
    The FCA is looking for panel members to join its new Synthetic Data Expert Group, a sub-group of the Innovation Advisory Group (IAG). We believe that synthetic data has a role in enabling enhanced capabilities to protect consumers and encourage

  3. Authorised payment institution (authorised PI)

    Last modified: 22/09/2017
    The key changes for authorised PIs include those relating to Conduct of business(Chapter 8 in our Approach Document), Complaints handling (Chapter 11 in our Approach Document) and Reporting and notifications ... The ability for these businesses to

  4. Amerdeep Somal appointed as Complaints Commissioner

    Press Releases Published: 09/09/2020 Last modified: 09/09/2020
    The Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA) and the Bank of England have today announced the appointment of Amerdeep Somal as Complaints Commissioner.

  5. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical

  6. Our supervisory approach to PPI

    News stories Published: 16/08/2017 Last modified: 16/08/2017
    We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do

  7. Advice checker: defined benefit pension transfers

    Consumers Your rights Published: 03/06/2020 Last modified: 24/06/2024
    Find out if the defined benefit (DB) pension transfer advice you received was right for you. If you received unsuitable advice you could be owed money.

  8. General insurance value measures

    General insurers and insurance intermediaries Published: 10/11/2021 Last modified: 15/02/2022
    We've introduced new rules on reporting data on value measures in the general insurance market.

  9. FCA sets out broad approach to assessing LCF Complaints

    Statements Published: 18/04/2021 Last modified: 15/03/2022
    We set out our broad approach to assessing London Capital & Finance (LCF) complaints.

  10. REP025 data item: FAQs

    Tasks for firms Published: 26/10/2023 Last modified: 24/06/2024
    Find out more about how to complete REP025, for on-going reporting of complaints and revenue data by principal firms on their appointed representatives (ARs) and introducer appointed representatives (IARs).