Search results
Showing 441 to 450 of 473 search results for complaints data every 6 months.
-
The role of consumer decision-making in ensuring good market dynamics in the mortgage sector
Speech by Christopher Woolard, Director of Strategy and Competition at the FCA, at the Mortgages Conference. -
Supporting material for applications by consumer credit, mortgage and other consumer finance firms
If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything. -
FCA review of medium-sized firms’ PPI complaints handling finds significant room for improvement
Whether complaint handlers were assessing the merits of individual complaints in line with the relevant FCA rules and guidance applicable to PPI;. ... Six of the firms involved were generally delivering fair outcomes on PPI complaints. -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
Payday lender Cash Genie to provide £20 million redress to over 92,000 customers
Cash Genie failed to send annual statements to customers who had not repaid their loans after 12 months. ... three months’ interest (reflecting the prevailing industry standard at the time that firms should apply a maximum of three rollovers). -
Credit card provider NewDay to provide over £4 million in redress to customers
Customers within the scope of the scheme do not need to take any action as NewDay will be writing to them over the next two to three months. ... NewDay’s scheme will not cover customers charged the relevant fees before 1 April 2014 although the firm -
Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
FCA finds annuity market not working for consumers - Competition Market Study launched
Currently, 60% of people buy an annuity from their current provider, with about 420,000 annuity sales every year. ... Within 12 months the FCA will publish the final competition market study report, outlining proposed remedies. -
Findings of multi-firm review into insurers' valuation of vehicles
We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims). -
Watch out for signs of loan fee fraud as summer spending fuels financial pressure
With summer in full swing, the FCA launches its latest campaign to help consumers spot and avoid loan fee fraud.