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Showing 521 to 530 of 17587 search results for complaints data published.

  1. CP14/4 – Quarterly Consultation Paper No. 4

    Consultation papers Published: 06/03/2014 Last modified: 30/08/2015
    make minor changes to the complaints data reporting form and update guidance. ... clarify the scope of mortgage Product Sales Data performance data reporting for firms who own regulated mortgage contracts but who do not have the ‘entering into’

  2. Update on the FCA’s review of RBS’s treatment of SME customers referred to its Global Restructuring Group

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) today publishes an interim summary of the independent review of Royal Bank of Scotland’s (RBS) treatment of small and medium-sized enterprise (SME) customers transferred to its Global Restructuring Group (GRG).

  3. HSBC voluntarily agrees to provide approximately £4m redress for historical debt collection practices

    Press Releases Published: 20/01/2017 Last modified: 26/04/2019
    HSBC has voluntarily agreed to set up a redress scheme for customers who may have suffered detriment by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial

  4. Financial regulator finds wholesale data market can be improved

    Markets Press Releases Published: 29/02/2024 Last modified: 29/02/2024
    We have published the findings of our wholesale data market study. We started this work after concerns were raised with us in our call for input, launched in March 2020.

  5. FCA reminds banks of their obligations when cancelling Continuous Payment Authorities

    Press Releases Published: 28/06/2013 Last modified: 29/11/2016
    Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement by contacting their card provider, the Financial Conduct Authority (FCA) said today.

  6. Coronavirus linked forbearance: key findings

    Multi-firm reviews Published: 25/03/2021 Last modified: 15/04/2021
    We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty.

  7. FCA taking assertive action to tackle harm in the consumer investments market

    Press Releases Published: 03/03/2022 Last modified: 13/06/2023
    The FCA is taking assertive action to tackle harm in the consumer investments market, as the latest data shows it has stopped 1 in 4 firms from entering this market.

  8. FS20/8: Business interruption insurance test case: feedback on draft guidance

    Policy and guidance Feedback statements Published: 17/06/2020 Last modified: 17/06/2020
    These feedback statement is for the FCA draft guidance on the FCA's expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA.

  9. TR15/7: Delegated authority: Outsourcing in the general insurance market

    Thematic reviews Published: 02/06/2015 Last modified: 02/06/2015
    TR15/7: Delegated authority: Outsourcing in the general insurance market. Thematic reviews First published:.

  10. Chief Executive speaks at APM about recent work and future challenges

    Speeches Published: 20/07/2016 Last modified: 20/07/2016
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at our 2016 Annual Public Meeting.
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