Search results
Showing 11 to 20 of 724 search results for complaints data to help assess.
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Principals and appointed representatives
If you’re a principal firm for an appointed representative (AR), find out what your responsibilities are and when to notify the FCA. -
Consumer credit – Ongoing service and end of agreement
We outline why your commitment to customers does not end after they enter into an agreement with you. -
Personal data used when you contact us
How and why the FCA uses personal data to help us respond when you contact the organisation. -
FCA provides update on PPI
CP16/20, 2 August 2016 Rules and guidance on payment protection insurance complaints: feedback on CP15/39 and further consultation. ... CP15/39, 26 November 2015: Rules and guidance on payment protection insurance complaints. -
Financial crime
Integrity of the UK's financial markets requires the FCA to ensure firms have effective systems and controls to detect, prevent and deter financial crime. Learn from good and poor examples and browse our guide to financial crime. -
Our supervisory approach to PPI
We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do -
About our data
The FCA publishes a wide range of data. Find out about the types of data available and how often it is published. -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
Retail banking: product governance review
The latest stage of our supervision work looked at product governance in small and medium-sized retail banks. It examined how well banks consider customers’ needs when they design and sell products and provide after-sales services. We found common -
Personal data and recruitment
How and why the FCA uses applicants' personal data collected during the recruitment process.