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Showing 331 to 340 of 724 search results for complaints data to help assess.

  1. The Financial Conduct Authority’s Statement on Payment Protection Insurance (PPI)

    Statements Published: 02/10/2015 Last modified: 18/08/2017
    most PPI complaints concern either single premium personal loan PPI or credit card PPI. ... We will continue to monitor firms’ handling of PPI complaints under our current rules.

  2. Diversity, equity and inclusion

    About us How we operate Published: 02/04/2016 Last modified: 21/07/2023
    We’re a more effective regulator when we’re truly representative of broader society. Find out more about the FCA's DEI priorities.

  3. Moving towards a sustainable model of regulation

    Speeches Published: 03/11/2015 Last modified: 03/11/2015
    Speech by Tracey McDermott, Acting Chief Executive, FCA, delivered at the ABI (Association of British Insurers) Conference in London. This is the text of the speech as drafted, which may differ from the delivered version.

  4. Recovery plans – initial observations

    News stories Published: 19/05/2016 Last modified: 19/05/2016
    responsibilities. There was also a good attempt to identify and assess a set of relevant and feasible recovery options. ... assess the importance of the firm’s services or products to the wider economy or financial system (i.e.

  5. FSA data items FAQs

    Published: 09/05/2016 Last modified: 19/05/2023
    On this page we provide guidance and information for firms on how to complete FSA reports.

  6. Borrowers in financial difficulty following the coronavirus pandemic - key findings

    Research insights Published: 03/11/2022 Last modified: 03/11/2022
    We detail our findings from our review of firms’ treatment of borrowers in financial difficulty after the pandemic. We include areas all firms must improve on.

  7. Competing on integrity

    Speeches Published: 14/11/2013 Last modified: 30/09/2016
    Speech by Martin Wheatley, Chief Executive of the FCA, at the CFA European Investment Conference. This is the text of the speech as drafted, which may differ from the delivered version.

  8. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    Firms are required to assess complaints impartially and can reject unfounded claims. ... Some complaint handlers relied on the Overriding Principle to dismiss customers’ personal accounts of what had happened during the PPI sale or to not fully

  9. The regulatory challenge

    Speeches Published: 23/02/2015 Last modified: 24/02/2015
    So, as I see it, regulators exist to set the standards to help protect consumers, promote competition and ensure the integrity of the market. ... and help you to look more objectively at how what you think is normal looks from the outside.

  10. PS21/16: Issuing statutory notices – a new approach to decision makers 

    Policy statements Published: 26/11/2021 Last modified: 26/11/2021
    We are reforming our decision-making process so we can make faster and more effective decisions. This will help us improve how we tackle firms and individuals who do not meet the required regulatory standards.
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