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Showing 411 to 420 of 725 search results for complaints data to help assess.

  1. Regulation in a changing world

    Speeches Published: 21/10/2019 Last modified: 21/10/2019
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the City of London/Cicero event on Future of Regulation.

  2. The FCA and Practitioner Panel joint survey for 2023 launches

    News stories Published: 01/02/2023 Last modified: 01/02/2023
    The FCA and Practitioner Panel 2022/23 survey is being sent to a sample of regulated firms, to gather their feedback on how we are doing in regulating the industry.

  3. CFO Lending Limited enters administration

    News stories Published: 19/09/2016 Last modified: 18/05/2021
    CFO Lending Limited (CFO) formally entered into administration on 6 April 2017.

  4. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    from November 2008 to October 2011, to identify and address inappropriate bias within the remuneration structure for the complaint handling teams, which incentivised staff to close as many complaints as possible, ... meaning that there was a risk that

  5. Learning the lessons of the past as an industry

    Speeches Published: 02/12/2014 Last modified: 04/02/2015
    How do we get to a point where the conversation is about what the industry does to help people and businesses rather than the latest scandal? ... Clearly the publicity that enforcement action brings helps to focus minds, particularly at the top of firms.

  6. Improving the consumer experience

    Speeches Published: 13/11/2013 Last modified: 04/12/2013
    Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  7. A forward look at regulation of the UK’s wholesale financial markets

    Speeches Published: 16/03/2021 Last modified: 16/03/2021
    Speech by Edwin Schooling Latter, Director of Markets and Wholesale Policy at the FCA, delivered at the ISLA's Post Trade Conference on 16 March.

  8. FG15/7 - Guidance on financial crime systems and controls

    Finalised guidance Published: 27/04/2015 Last modified: 30/08/2015
    All respondents thought that our examples of good practice were useful to help illustrate what some firms have done to identify, assess and manage financial crime risk.

  9. FG15/10 - Risks to customers from performance management at firms

    Finalised guidance Published: 27/07/2015 Last modified: 19/07/2016
    In March 2015 we consulted on proposed guidance to help firms mitigate the risks that are posed to consumers by inappropriate performance management practices in firms.

  10. Claims management companies enter FCA regulation today

    Press Releases Published: 01/04/2019 Last modified: 01/04/2019
    The Financial Conduct Authority (FCA) begins regulating the claims management industry from today (1 April). All claims management companies (CMCs) in England, Scotland and Wales will now have to demonstrate they meet and maintain minimum standards
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