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Showing 311 to 320 of 458 search results for complaints data to help assess how well firms.

  1. Investing in outcomes: a regulatory approach to deliver for consumers, markets and competitiveness

    Speeches Published: 14/03/2024 Last modified: 14/03/2024
    Speech by Nikhil Rathi, FCA Chief Executive delivered at the Morgan Stanley European Financials Conference.

  2. Cryptoasset AML / CTF regime: feedback on good and poor quality applications

    Tasks for firms Published: 22/03/2023 Last modified: 03/07/2024
    Feedback on good and poor quality applications made to the FCA under money laundering regulations.

  3. Assessing the value of financial advice

    Speeches Published: 04/12/2017 Last modified: 11/04/2018
    Speech by Megan Butler, Director of Supervision - Investment, Wholesale and Specialists at the FCA, delivered to The Personal Investment Management and Financial Advice Association (PIMFA) in London.

  4. MS17/1: Investment platforms market study

    Market studies Published: 16/07/2018 Last modified: 04/05/2022
    Following the publication of the Investment Platforms Market Study Final Report and Consultation Paper 19/12 proposing new rules in March this year, the FCA have published Policy Statement 19/29 setting out final rules.

  5. Regulatory Sandbox accepted firms

    Firms Published: 27/03/2022 Last modified: 24/05/2024
    Firms that have been accepted into the Regulatory Sandbox, including previous cohorts.

  6. FCA's key priorities for the financial advice industry

    Speeches Published: 02/11/2022 Last modified: 13/06/2023
    Speech by Therese Chambers, our Director of Consumer Investments, delivered at the Personal Finance Society's Festival of Financial Planning.

  7. FCA calls on consumers to act now as PPI complaints deadline pressure builds

    PPI Press Releases Published: 17/06/2019 Last modified: 19/06/2019
    As new ads launch today, 90s icon Mr Motivator and personal finance expert Sarah Pennells join ‘Animatronic Arnie’ on FCA’s ‘Pressure’s on Panel’ to help galvanise consumer action The FCA releases latest figures on PPI

  8. FCA proposes stronger protection for consumers in financial markets

    Press Releases Published: 14/05/2021 Last modified: 14/05/2021
    Plans for a new Consumer Duty which will set a higher level of consumer protection in retail financial markets

  9. The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with

    Press Releases Published: 17/11/2014 Last modified: 01/11/2016
    Correctly handled, they can help firms quickly deal with problems and keep their customers happy. ... Reviewing the bi-annual Complaints Return to include more consumer-centric measures. Revising the FCA publication of firms’ complaints (e.g.

  10. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.
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