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Showing 341 to 350 of 458 search results for complaints data to help assess how well firms.

  1. Implementing Technology Change

    Firms Multi-firm reviews Published: 05/02/2021 Last modified: 05/02/2021
    This review sets out the findings from our cross-Financial Services change management review which looked at how financial firms manage technology change, the impact of change failures and the practices utilised within the industry to help reduce

  2. Financial Conduct Authority outlines lessons learned in year one of its Regulatory Sandbox

    Press Releases Published: 20/10/2017 Last modified: 20/10/2017
    The Financial Conduct Authority (FCA) has today published a report outlining how the regulatory sandbox (sandbox) has met its objectives over the first year of operation.

  3. Review of TCFD-aligned disclosures by premium listed commercial companies

    Multi-firm reviews Published: 29/07/2022 Last modified: 05/08/2022
    Following the introduction of a climate-related disclosure rule as a first step to improving the quality and quantity of disclosures across the corporate sector, we outline our preliminary observations and reiterate our expectations.

  4. PS18/21: SME access to the Financial Ombudsman Service - near-final rules

    Policy statements Published: 22/01/2018 Last modified: 17/12/2018
    Following publication of this Policy Statement with near-final rules, we have now published final rules. Our final rules, which are unchanged from our near-final rules, extend access to the Financial Ombudsman Service (‘the ombudsman service’)

  5. Rent-to-own provider Buy as You View to pay £939,000 to around 59,000 customers

    Press Releases Published: 22/03/2016 Last modified: 24/03/2016
    BAYV has committed to addressing the FCA concerns and an independent Skilled Person was appointed in October 2015 to assess the firm’s plans in this regard, and assess and oversee ... The FCA has an overarching strategic objective of ensuring the

  6. MS18/1: General insurance pricing practices market study

    Market studies Published: 31/10/2018 Last modified: 28/05/2021
    We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified.

  7. Occasional Paper No. 9: Two plus two makes five? Survey evidence that investors overvalue structured deposits

    Occasional papers Published: 05/03/2015 Last modified: 05/03/2015
    Systematic deviations from 'rational' behaviour which help all of us understand and process the world around us but may also lead to errors. ... Behavioural economics can help understand the mistakes consumers make, how firms respond to these mistakes

  8. FCA urges public to report and speak out against fraudulent investment schemes

    Press Releases Published: 25/10/2017 Last modified: 25/10/2017
    More than a fifth (22%) of those contacted by a suspected fraudulent investment firm stay silent   Brits are more likely to report fly-tipping (81%) than investment scams (63%) Londoners report the most investment scams to the FCA followed by

  9. How implementing the Mortgage Market Review will shape the new market

    Speeches Published: 01/10/2013 Last modified: 03/10/2013
    Speech by Linda Woodall, Director of Mortgages and Consumer Lending, the FCA, at the Financial Services Expo, London. This is the text of the speech as drafted, which may differ from the delivered version.

  10. To-do-list tension - UK households face an average of 33 tasks a week

    Press Releases Published: 03/05/2018 Last modified: 31/05/2018
    75% of UK adults set to tackle their to-do-list over the Bank Holiday weekend ‘Sorting out finances’ is the UK’s most popular task, as the FCA encourages public to check whether they’re eligible to claim for PPI Rachel Riley and Mr
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