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Showing 361 to 370 of 458 search results for complaints data to help assess how well firms.

  1. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put

  2. FCA publishes update on wide-ranging review of retail banking sector

    Press Releases Published: 27/06/2018 Last modified: 07/05/2024
    The FCA has published an update on its Strategic Review of Retail Banking Business Models.

  3. Alternative investment fund manager (AIFM) hosting

    Firms Published: 25/03/2024 Last modified: 25/03/2024
    Information for AIFMs using the host model to manage alternative investment funds (AIFs), known as AIFM hosting.

  4. FCA sets out proposals to tackle concerns about general insurance pricing

    Press Releases Published: 22/09/2020 Last modified: 18/12/2020
    The final report of our market study into the pricing of home and motor insurance. We are concerned these markets are not working well for consumers and set out proposed remedies to address this.

  5. Review into change and innovation in the unsecured credit market (the Woolard Review)

    About us Published: 23/10/2020 Last modified: 16/05/2022
    Information about our review of unsecured credit market regulation, chaired by Christopher Woolard CBE

  6. LIBOR – are you ready for life without LIBOR from end-2021?

    Speeches Published: 26/01/2021 Last modified: 01/02/2021
    Speech delivered by Edwin Schooling Latter, Director Markets and Wholesale Policy at the FCA, at City & Financial's Managing LIBOR transition event

  7. LIBOR transition and contractual fallbacks

    Speeches Published: 28/01/2019 Last modified: 28/01/2019
    Speech by Edwin Schooling Latter, Director of Markets and Wholesale Policy at the FCA, delivered at the International Swaps and Derivatives Association (ISDA) Annual Legal Forum.

  8. Personal data and surveys, consultations and market research

    Last modified: 05/12/2023
    How and why the FCA uses personal data to carry out surveys, consultations and market research as part of its work as a regulator.

  9. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.

  10. A regulatory perspective: measuring and assessing culture, now and in the future, the role of purpose and the importance of D&I

    Speeches Published: 24/09/2021 Last modified: 24/09/2021
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the IA Culture in Investment Management Forum
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