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Showing 431 to 440 of 458 search results for complaints data to help assess how well firms.

  1. Market abuse requires a dynamic response to a changing risk profile

    Speeches Published: 13/02/2019 Last modified: 17/05/2019
    The other element I would highlight is the potential that firms provide data to the market or their clients, that incorrectly reflects the market in a given instrument. ... Firms and as well as regulators need to keep pace with these developments.

  2. How innovation and regulation in financial services can drive the UK's economic growth

    Speeches Published: 29/06/2023 Last modified: 29/06/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition delivered at the CityUK Annual Conference 2023.

  3. Update on FCA test case of the validity of business interruption claims

    Press Releases Published: 01/06/2020 Last modified: 01/06/2020
    FCA update on progress on its court action on business interruption (BI) insurance policies

  4. The retrospective application of rules: feedback on the call for examples

    News stories Published: 22/01/2015 Last modified: 19/11/2021
    We asked firms to provide examples of the retrospective application of regulatory rules

  5. FCA drives changes to Buy Now, Pay Later (BNPL) firms’ contract terms

    Statements Published: 14/02/2022 Last modified: 14/02/2022
    This statement summarises the changes made by four BNPL firms to their contract terms and contains guidance for firms in this sector more generally.

  6. Mortgages and coronavirus: updated guidance for firms

    Policy and guidance Finalised guidance Published: 01/06/2020 Last modified: 17/08/2021
    FCA update to our guidance for firms on mortgages and coronavirus

  7. The FCA’s new competition powers: what do they mean for the financial services industry?

    Speeches Published: 21/11/2014 Last modified: 09/11/2016
    Speech by Deb Jones, director of competition at the FCA, at a Scottish Financial Enterprise lunch, hosted by Maclay Murray & Spens LLP, Edinburgh. This is the text of the speech as drafted, which may differ from the delivered version.

  8. The FCA publishes findings of review into interest-only mortgages and reaches agreement with lenders to contact interest-only borrowers

    Press Releases Published: 02/05/2013 Last modified: 24/11/2021
    The Financial Conduct Authority (FCA) has published its research into consumers’ ability to repay their interest-only mortgages when they mature.

  9. Understanding approaches to D&I in financial services

    Multi-firm reviews Published: 12/12/2022 Last modified: 13/12/2022
    The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their

  10. FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid

    Press Releases Published: 29/08/2014 Last modified: 01/11/2016
    In around two and a half million complaints this was not necessarily the case so, at our request, firms will be looking at these complaints again. ... While the FCA recognises that firms can change the way they handle complaints, it must always be done
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