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Showing 101 to 110 of 132 search results for complaints data to help assess how well firms are treating.

  1. Investor protection under MiFID II

    Speeches Published: 20/10/2015 Last modified: 20/10/2015
    Speech by David Geale, Director of Policy, FCA, delivered at the FCA MiFID II Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  2. Redress package agreed for consumers mis-sold CPP insurance products

    Press Releases Published: 22/08/2013 Last modified: 22/11/2021
    The Financial Conduct Authority has reached an agreement with Card Protection Plan Limited (CPP) and 13 high street banks and credit card issuers that will pave the way for redress to be paid to customers who were mis-sold CPP’s Card Protection

  3. Retail Banking: Business Continuity Planning

    Multi-firm reviews Published: 11/07/2019 Last modified: 12/07/2019
    We have recently reviewed business continuity planning (BCP) amongst a number of small and medium-sized retail banks, payments institutions and electronic money institutions.

  4. Pilot general Insurance value measures data – year ending 31 August 2019

    Data Published: 08/09/2020 Last modified: 31/10/2022
    The FCA has published general insurance (GI) value measures data value measures data for 28 insurers (including both UK and EEA firms) for the year ending 31 August 2019.  

  5. Compensation package agreed for consumers sold card security products

    Press Releases Published: 27/01/2015 Last modified: 28/01/2015
    They do not need to use a claims management company to help them make a claim. ... The FCA has an overarching strategic objective of ensuring the relevant markets function well.

  6. Chief Executive speaks at APM about recent work and future challenges

    Speeches Published: 20/07/2016 Last modified: 20/07/2016
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at our 2016 Annual Public Meeting.

  7. Defined Benefit (DB) transfers – further update on our work

    Multi-firm reviews Published: 05/06/2020 Last modified: 24/08/2020
    We set out further findings from our assessment of the suitability of defined benefit (DB) transfer advice, as part of a package of measures to improve standards in this area.

  8. The FCA's response to COVID-19 and expectations for 2020

    Speeches Published: 04/06/2020 Last modified: 04/06/2020
    Speech by Megan Butler, Executive Director of Supervision – Investment, Wholesale and Specialists at the FCA, delivered at PIMFA’s Virtual Festival.

  9. Reporting requirements: payment service providers and e-money issuers

    Tasks for firms Published: 12/05/2015 Last modified: 30/05/2024
    The FCA provides the information and data we need from you to meet your regular reporting requirements, including details on how to submit your report.

  10. Proceeds of fraud - Detecting and preventing money mules

    Multi-firm reviews Published: 19/10/2023 Last modified: 13/11/2023
    We share the key findings from our review of payment account providers’ systems and controls against money mule activity.