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Showing 21 to 30 of 132 search results for complaints data to help assess how well firms are treating.
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Sustainability
This should include appropriately focused risk-based monitoring. We will increasingly focus on how well firms analyse consumer complaints about PPI and proactively contact those who may have been mis-sold ... We will also continue our work to ensure that -
Andrew Bailey speech at the Annual Public Meeting 2018
Speech by Andrew Bailey, Chief Executive of the FCA, delivered at our 2018 Annual Public Meeting. -
FCA response to the independent panels’ annual reports
In line with its statutory requirement, the FCA responds to key representations made by the Panels in their respective Annual Reports. -
Retail banking: product governance review
The latest stage of our supervision work looked at product governance in small and medium-sized retail banks. It examined how well banks consider customers’ needs when they design and sell products and provide after-sales services. We found common -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
TR18/1: The fair treatment of existing interest-only mortgage customers
This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders. -
Business Plan 2021/22
Our Business Plan 2021/22 explains how we see our future role and priorities, how we intend to deliver them and how we will measure our performance. -
Personal data used when you contact us
How and why the FCA uses personal data to help us respond when you contact the organisation. -
Pawnbroking sector review
As part of our Mission, we recently published details of Our Approach to Supervision. In this, we outlined how we supervise firms as part of a portfolio of firms that share a common business model. Pawnbroking forms part of the high-cost credit -
Debt management firms still failing Britain’s most vulnerable consumers, says FCA
The FCA found:. firms failing to adequately assess customers’ financial circumstances before recommending a course of action. ... At this time the FCA will also assess the level of fees charged by fee-charging debt management firms.