Search results
Showing 501 to 510 of 16209 search results for consumer research.
-
Testing what gets consumers engaged with their pension – and why
This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang. -
FCA confirms biggest shake-up to the overdraft market for a generation
The Financial Conduct Authority (FCA) has today confirmed it is introducing reforms to fix a dysfunctional overdraft market. These changes will make overdrafts simpler, fairer, and easier to manage and will protect the millions of consumers that use -
FCA website project enters its final phases
After a year of planning and extensive research with our users, we will be launching our redesigned website in June. ... We have spent time testing and refining ideas and designs, with a wide cross section of website users, including firms and consumers. -
FCA steps up focus on fair use of client dealing commission
The Financial Conduct Authority (FCA) has today published a review of how firms use dealing commission - the charges paid by consumers for executing trades and external research, worth around £3 billion ... Brokers did not explicitly price their -
Response to the CMA’s final report for its digital comparison tools market study
We are encouraged that the CMA’s research has found that people mainly have positive views and experiences of DCTs. ... The CMA’s report has identified a number of areas for us to explore that could help DCTs to work better for consumers. -
TR14/18 – Complaint handling
Our supervision of firms focuses on their culture and behaviour – which can be seen in how they treat consumers. ... By understanding firms’ complaint-handling policies and processes, we wanted to see whether consumers had been put at the heart of -
Firms making good progress in handling unauthorised transactions
Our consumer research showed just how distressing unauthorised transactions can be and we are pleased that firms recognise this.”. ... We commissioned independent consumer research to support our thematic review of firms. -
Borrowers in financial difficulty following the coronavirus pandemic - key findings
We detail our findings from our review of firms’ treatment of borrowers in financial difficulty after the pandemic. We include areas all firms must improve on. -
Wholesale market policy – a year in review
Speech by David Lawton, Director of Markets Policy and International, FCA, delivered at the ICI Global Trading and Market Structure Conference in London on 8 December 2015. This is the text of the speech as drafted, which may differ from the -
Andrew Bailey speech at the Annual Public Meeting 2018
Speech by Andrew Bailey, Chief Executive of the FCA, delivered at our 2018 Annual Public Meeting.