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Diversity and inclusion: Driving change in our industry
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the ABI D&I Conference. -
FCA to consult on new measures for cash savings account holders
consumers to changes in interest rates or the end of an introductory rate for example. ... The design and content of these proposed summary boxes have been informed by independent consumer research. -
Keynote address: Financial crime in the FCA world
Speech by Tracey McDermott, Director of Enforcement & Financial Crime, the FCA, at the FCA Financial Crime Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
TR14/21: Retail investment advice: Adviser charging and services
We also commissioned NMG Consulting to conduct consumer research into how consumers interact with advisory firms’ ongoing service propositions. ... Our consumer research highlighted the importance many consumers place on the ongoing service element of -
Investment pathways: Post-implementation review
Review on rationale and take-up, value, communications and asset allocation for investment pathways, and how these could impact consumer outcomes. -
Sustainability disclosure and labelling regime confirmed by the FCA
The FCA has confirmed a substantial package of measures to improve the trust and transparency of sustainable investment products and minimise greenwashing. -
Occasional Paper No. 17: Access to Financial Services in the UK
This paper aims to stimulate ideas and foster a culture of access and inclusion throughout retail financial services, that embraces firms, regulators, government and consumer organisations. -
Occasional Paper No. 38: Testing retirement communications: Waking up to get wise
As part of the Retirement Income Market Study and the Retirement Outcomes Review, the FCA looked into ways in which we could encourage those approaching retirement to engage with the free government guidance available to them and with their pension -
Improving picture for personal finances, but many still struggling
New research from the FCA has found that while many are struggling to meet financial commitments, the picture has improved over the last year. -
Occasional Paper 56: Fair exchange: Presenting foreign exchange quotes to improve consumer choice
In this study, we tested 3 different practices for presenting cost and exchange rate information in an online experiment with a nationally representative sample of participants.