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The art of thinking independently together – why the regulator cares about diversity
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the LGBT in the Financial Services Industry Summit. -
TR14/10 - Developments in the distribution of retail investments: Purchasing investments without a personal recommendation or with simplified advice
We looked at how firms had designed their models and whether they supported good consumer outcomes. -
FCA announces competition review into credit cards - particular focus on how industry works with those in difficult financial situations
The FCA’s research into low income consumers. ... This week, the FCA took over regulation of consumer credit and published low income consumer research. -
TR18/1: The fair treatment of existing interest-only mortgage customers
This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders. -
TR13/5 – Supervising retail investment advice: how firms are implementing the RDR
Along with our consumer research, this report should provide the impetus needed for those firms who are not quite there yet. ... NMG Consumer research:. We have provided feedback to those firms in our review, but all firms should ensure they are -
Statement from the Financial Conduct Authority on the joint market study on banking services for small businesses
The FCA has an operational objective to promote effective competition in the interests of consumers. ... It also has a duty to promote effective competition when addressing its consumer protection and market integrity objectives. -
FCA to consult on new rules for current account providers to publish information on service and performance
The Financial Conduct Authority (FCA) has today launched proposals to help customers make effective comparisons of the service levels available for personal current accounts and business current accounts. -
Statement on certain FCA work in light of coronavirus and changing market conditions
We are providing an update on work that we intend to either stop or postpone in light of the ongoing impact of coronavirus and economic conditions. These changes will allow us to focus our resources on the most urgent work where we can make the most -
Occasional Paper No. 10: Message received? The impact of annual summaries, text alerts and mobile apps on consumer banking behaviour
These services also appear to encourage consumers to switch without closing their original account. ... This research reinforces the importance of testing disclosures beforehand to help ensure that they effectively achieve their intended outcomes. -
A third of over 75s targeted by investment scams, as FCA urges consumers to take the time to check
A fifth (22%) of over 55s and a third (32%) of over 75s believe they have been targeted by an investment scam in the last 3 years Over half (55%) of those who have invested in financial products did so on their own, rather than making the decision