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Occasional Paper No. 44: The conflict between consumer intentions, beliefs and actions to pay down credit card debt
In this study we attempt to increase credit card payments through behaviourally-informed disclosures tested in experiments across 3 UK lenders. -
FCA finds annuity market not working for consumers - Competition Market Study launched
The FCA also reviewed existing research about the challenges consumers face when buying an annuity and concluded that despite the various efforts to encourage consumers to shop around, there are still ... Within 12 months the FCA will publish the final -
CP18/35: Rent-to-own and alternatives to high-cost credit – feedback on CP18/12 and consultation on a price cap
This paper sets out our proposed price cap on the rent-to-own market, summarises feedback to CP18/12 on the questions we asked about rent-to-own, and sets out our final rules on a point-of-sale ban on extended warranties alongside the sale of an RTO -
Investing in outcomes: a regulatory approach to deliver for consumers, markets and competitiveness
Speech by Nikhil Rathi, FCA Chief Executive delivered at the Morgan Stanley European Financials Conference. -
Credit card competition working fairly well but concern for customers in long-term debt
The FCA has published its interim report into the credit card market, including its early thinking into potential remedies. -
Beesley lecture: Economics, technology and data - Redefining the future of conduct regulation
So, yes, there was the normal financial analysis of firms and consumer research. ... We saw this clearly in our add-on GI research a vast majority of consumers told us they were satisfied with the clarity and amount of information they got about their -
PS20/8: Motor finance discretionary commission models and consumer credit commission disclosure
We’re banning commission models that give motor finance brokers/dealers an incentive to raise customers’ finance costs. -
FG24/2: Guidance for firms supporting existing mortgage borrowers impacted by rising living costs
The FCA sets out the ways mortgage lenders can help customers worried about, or already struggling with, their mortgage payments because of rising living costs. -
How can we ensure that Big Data does not make us prisoners of technology?
Speech by Charles Randell, Chair, Financial Conduct Authority and Payment Systems Regulator, delivered at Reuters Newsmaker event, London. -
A third of over 75s targeted by investment scams, as FCA urges consumers to take the time to check
A fifth (22%) of over 55s and a third (32%) of over 75s believe they have been targeted by an investment scam in the last 3 years Over half (55%) of those who have invested in financial products did so on their own, rather than making the decision