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Showing 141 to 150 of 784 search results for dealing with vulnerable customers.

  1. Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]

    Documents Published: 19/07/2021
    Our Guidance provides clarity on what firms should do to

  2. Consumer credit and consumers in vulnerable circumstances [pdf]

    Research insights Published: 01/04/2014 Last modified: 12/09/2014

  3. Vulnerable transcript - Treating vulnerable customers fairly [pdf]

    Documents Published: 29/07/2020
    Video transcript for Treating vulnerable customers fairly video.

  4. Impact assessment: Vulnerable customers thematic review [pdf]

    Impact assessments Published: 25/08/2017
    This impact assessment relates to the Vulnerable customers thematic review. It has been verified by the Regulatory Policy Committee.

  5. Impact Assessment: FG21/1: Guidance on the treatment of vulnerable customers [pdf]

    Impact assessments Published: 20/12/2021
    This impact assessment relates to FG21/1: Guidance on the treatment of vulnerable customers.

  6. Dealing with firms based in Gibraltar

    Consumers Published: 19/06/2024 Last modified: 19/06/2024
    Check if you’re protected and how to complain if you're dealing with a Gibraltar-based firm that’s passporting into the UK.

  7. FCA bans and issues largest ever fine of nearly £1 million on a retail sole trader for deliberately misleading vulnerable customers for personal gain

    Press Releases Published: 19/06/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined sale and rent back arranger Gurpreet Singh Chadda £945,277 and banned him from working in the financial services industry for significant failings when conducting sale and rent back agreements. This

  8. Dealing with EEA firms and investment funds

    Consumers Published: 15/12/2020 Last modified: 19/06/2024
    What to check if you’re dealing with an EEA firm in supervised run-off (SRO) or contractual run-off (CRO), or a fund in the temporary marketing permission regime (TMPR).

  9. Automated investment services - our expectations

    Multi-firm reviews Published: 21/05/2018 Last modified: 07/05/2024
    The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back

  10. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.
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