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Showing 161 to 170 of 784 search results for dealing with vulnerable customers.

  1. Firms

    Firms Last modified: 27/07/2022
    Tasks for regulated firms and authorisation information for new firms

  2. GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 29/07/2020 Last modified: 02/12/2020
    This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis.

  3. Financial Lives: The experiences of vulnerable consumers [pdf]

    Financial Lives Published: 29/07/2020
    This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of

  4. A test of conscience

    Speeches Published: 23/02/2015 Last modified: 26/02/2015
    Many domestic firms have established mission statements to support consumers in vulnerable circumstances. ... And making sure senior leader directions are then fully reflected in customer experience.

  5. Interest rate hedging products (IRHP)

    Consumers Know your rights Published: 19/04/2016 Last modified: 14/12/2021
    We explain the background to the mis-selling and redress scheme.

  6. Flood and storm insurance claims

    Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
    We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims.

  7. FCA asks banks to reconsider branch closures during coronavirus lockdown

    Statements Published: 28/01/2021 Last modified: 28/01/2021
    Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. 

  8. Digital Sandbox pilots

    Firms Published: 01/08/2023 Last modified: 01/08/2023
    Find out about the 2 pilots of the Digital Sandbox that the FCA has held.

  9. Fair treatment of vulnerable consumers consultation events for firms

    Events Last modified: 15/08/2019
    On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable

  10. Funeral plan providers and intermediaries

    Funeral plan providers and intermediaries Last modified: 13/03/2023
    The FCA regulates the pre-paid funeral plans sector. See all our resources for firms.
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