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Showing 211 to 220 of 784 search results for dealing with vulnerable customers.
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GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan [pdf]
The guidance is based on the findings from the firm review, as well as other industry practice information we have received; it sets out what we expect firms to do to ensure the fair treatment of customers who are unable to repay the capital sum at -
Helping consumers with debt management plans
writing to customers of firms which no longer have the relevant permissions with advice. ... We are now focusing resources on to this sector because it deals with some of the most vulnerable consumers. -
Regulatory Sandbox eligibility criteria
Review our 5 eligibility criteria before applying to the Regulatory Sandbox. -
Financial promotions data 2022
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for January 2022 to 31 December 2022. -
PS24/8: Access to cash
FCA proposals for how it supports access to cash in an increasingly digital world. -
A to Z of financial terms - Dealing with vulnerable customers
A to Z of financial services to help you understand financial and legal terms. -
Meeting the pace of technological change
Speech by Nick Cook, Director of Innovation at the FCA, delivered at the Chief Data Officer Exchange Financial Services conference in London -
High-cost credit review
The FCA's detailed, wide-ranging review has resulted in measures which will protect some of the most vulnerable consumers. -
Regulatory Sandbox accepted firms
Firms that have been accepted into the Regulatory Sandbox, including previous cohorts. -
How to complain
If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service.