Search results
Showing 31 to 40 of 784 search results for dealing with vulnerable customers.
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Financial promotions data 2023
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for 1 January 2023 to 31 December 2023. -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
Consumer Credit Seminar
Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA. -
Do the right thing
Speech by Therese Chambers, Joint Executive Director of Enforcement and Market Oversight, delivered at the City & Financial FCA Investigations and Enforcement summit. -
Business Plan 2024/25
Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them. -
Consumer credit and consumers in vulnerable circumstances
Consumer credit and consumers in vulnerable circumstances. Research insights First published:. ... We want firms to look at our findings and consider if they are treating customers in vulnerable circumstances fairly. -
Support during challenging times
As part of Mental Health Week 2023, Laura Dawes talks about her experience of living with anxiety. -
Protecting access to cash and banking services
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0 -
Branch and ATM closures or conversions; good practice and areas for improvement
Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.