Search results
Showing 381 to 390 of 784 search results for dealing with vulnerable customers.
-
Robo Advice: an FCA perspective
Speech by Bob Ferguson, Head of Department, Strategy & Competition Division, FCA -
Is it a Wonderful Life?
Speech by Charles Randell, Chair, FCA delivered at the Retail Banking Conference 2019 in London -
FCA proposes update to guidance on mortgages and consumer credit repossessions
In November 2020, we announced further support for mortgage and consumer credit borrowers experiencing payment difficulties as a result of coronavirus (Covid-19). -
Has the industry improved ten years on?
Speech by Mark Steward, Director of Enforcement and Market Oversight at the FCA, delivered at the Banking Litigation & Regulation Forum 2018. -
Debt management firms still failing Britain’s most vulnerable consumers, says FCA
Free-to-customer’ firms were generally of a higher standard but there is still room for improvement. ... vulnerable customers encouraged to purchase products and services which were not suitable and impeded their ability to repay their debts. -
Banks, building societies and credit unions – branch access for essential services update
Banks, building societies and credit unions have made significant efforts to maintain essential services for their customers during the coronavirus (Covid-19) crisis -
Help is available for those who need it, says FCA
The FCA reminds borrowers they can get help from their lenders if they are struggling to keep up with payments, as it found the number of people struggling to meet bills and credit repayments has risen by 3.1m since May 2022 (10.9m, compared to 7.8m -
FCA and Industry Working Group on interest-only mortgages
We are working with mortgage lenders and administrators to continue its work in the interest-only mortgage market. -
Clear Loans (clone)
Clear Loans (clone) is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing with this unauthorised firm and how to protect yourself from -
Service standards 2018/19
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.