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Showing 421 to 430 of 784 search results for dealing with vulnerable customers.

  1. Overdrafts and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 30/11/2020
    FCA publishes temporary guidance on overdrafts during the coronavirus situation

  2. Viola Money (Europe) Limited enters administration

    News stories Published: 21/12/2021 Last modified: 21/08/2023
    A special administration order was made by the Court regarding Viola under the Payment and Electronic Money Institution Insolvency Regulations 2021

  3. FCA statement on the share trading obligation

    Statements Published: 04/11/2020 Last modified: 29/08/2023
    On 29 August 2023 the STO in Article 23 of UK MiFIR was revoked by the commencement of provisions in the Financial Services and Markets Act 2023.

  4. High-cost short-term credit and coronavirus: draft temporary guidance for firms

    Guidance consultations Published: 17/04/2020 Last modified: 30/11/2020
    This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans

  5. FCA review finds evidence of growing competition in retail banking

    Press Releases Published: 20/01/2022 Last modified: 20/01/2022
    Greater competition in retail banking is driving choice and lower prices for consumers and small businesses.

  6. FG20/3: Branch and ATM closures or conversions

    Finalised guidance Published: 14/09/2020 Last modified: 11/10/2022
    This guidance sets out our expectation that firms should consider the impact of a planned closure or conversion of branches or ATMs on their customers’ everyday banking needs.

  7. Report consumer credit lending fraud (lenders)

    Consumer credit firms Published: 04/02/2019 Last modified: 21/02/2023
    Find out about our Information from Lenders (IFL) scheme and download reporting documents to tell us about suspected fraud.

  8. FCA urges victims of illegal loan scheme to come forward

    Press Releases Published: 31/10/2019 Last modified: 08/11/2019
    The Financial Conduct Authority has urged customers who took out a loan with Mr Dharam Prakash Gopee to contact them as they may be eligible for compensation.

  9. Consumer Duty implementation plans

    Focus areas Multi-firm reviews Published: 25/01/2023 Last modified: 25/01/2023
    The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed

  10. Speech: Beyond economics?

    Insight Published: 25/01/2017 Last modified: 28/02/2017
    They say financial consumers are especially vulnerable as many financial products are credence or experience services, given suppliers’ need to pursue profit which, they argue, is both the strength and weakness ... In our big data work on credit cards
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