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Showing 711 to 720 of 784 search results for dealing with vulnerable customers.
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New rules will protect consumers from harmful fee-charging credit broking practices, says FCA
report quarterly to the FCA listing their website domain names, if they charge fees to customers. ... the broker has provided an explicit notice to the customer (an ‘information notice’), setting out:. -
TR16/2: Fair treatment of long-standing customers in the life insurance sector
We had identified some risks which could lead to long-standing customers being treated unfairly, such as firms benefitting from customer inertia by keeping them in high-charging, poorly performing products ... We want firms to take steps to ensure that -
Information for customers of RMR Financial Services Ltd (trading as Compass Debt Counsellors)
Information for customers of RMR Financial Services Ltd (trading as Compass Debt Counsellors). ... Customers who need advice on outstanding debts can contact the Money Advice Service. -
Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly
Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly. ... This lack of clarity was compounded by poor instructions to Clydesdale’s call handlers for dealing with customers who called to complain. -
Further statement from the RFRWG on the impact of Coronavirus on the timeline for firms’ LIBOR transition plans
Further to the joint statement made on 25 March it remains the central assumption that firms cannot rely on LIBOR being published after the end of 2021. The FCA and the Bank of England have worked with members of the Working Group on Sterling -
Consumer investments data review April 2021 – March 2022
A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2021 and 31 March 2022. -
Defendants sentenced in FCA prosecution of £1.4 million investment scheme
Samrat Bhandari, Dr Muhammad Aleem Mirza, Michael Moore and Paul Moore, each of whom played a role in the operation of an investment scheme which led to investors losing just over £1.4 million, today appeared at Southwark Crown Court to be sentenced -
Yorkshire Building Society Group to refund £8.4m in arrears administration fees
processes for dealing with mortgage customers who had fallen behind in their payments. ... YBS will send out letters to approximately 33,900 current and former customers to apologise for the situation, outline the refund process and explain how much each -
Ensuring the UK remains open for business – requirements for foreign-owned firms
Speech by Clive Adamson, Director of Supervision, at the Association of Foreign Banks, London. This is the text of the speech as drafted, which may differ from the delivered version. -
FCA response to FSB’s Super-Complaint - requiring personal guarantees for business loans
On 08 December 2023, we received a super-complaint from the Federation of Small Businesses (FSB). This is the first super-complaint we have received since the super-complaint regime was applied to the FCA in 2013.