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Complaints data: January to June 2016
We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products. -
Gefion Insurance A/S withdrawal of licence to operate
Withdrawal of Gefion Insurance licence to operate -
Supervisory correspondence
Find out how the FCA communicates with the firms it supervises. -
BIB -British Insurance - Brokers (clone of FCA authorised firm)
Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm. -
What does the future of insurance broking look like?
Speech by Simon Green, Head of General Insurance and Protection, the FCA, at the Incisive Media Insurance Age Regulation event, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Packaged bank accounts: TR16/8
This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We -
PPI campaign response update
It also shows how satisfied they were with the services we provided. -
Money laundering and terrorist financing
Find out more about the regulations and risk-based approach to anti-money laundering. -
Consumer credit lenders and authorisation
Here we list some typical misconceptions about the way we authorise lenders. Then we give you the facts. -
Aggregate complaints data: 2020 H1
This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group.