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Finalised Guidance: Cancellations and refunds: Helping consumers with rights and routes to refunds
Since the outbreak of the coronavirus (Covid-19) pandemic, there has been an unprecedented number of cancellations of trips, holidays, and other events. -
CPP redress scheme opens - customers have until end of August 2014 to claim
Clydesdale Bank Plc (part of National Australia Group Europe). Home Retail Group Insurance Services Limited. ... The FCA has used its powers to bind the Financial Ombudsman Service (FOS) to the Scheme. -
Chris Woolard discusses emergency regulation and learning from the coronavirus crisis
Interim Chief Executive Chris Woolard discusses emergency coronavirus regulation and the Business Plan -
Investors in the EEA Life Settlements Fund should consider making a complaint now
If the firm has gone out of business, the Financial Services Compensation Scheme (FSCS) might be able to help. ... The EEA Life Settlements Fund is an unregulated collective investment scheme made up of traded life insurance policies (TLPIs), based in -
Former Swinton executives fined and banned from senior roles after insurance add-ons mis-selling
The Financial Conduct Authority (FCA) has fined three former senior executives of Swinton Group Limited (Swinton) £928,000. The FCA’s action follows previous enforcement action taken against Swinton: in 2013 it was fined £7.4m after it adopted -
Trust and confidence - ensuring firms’ ethics are built around their customers
Speech by Clive Adamson, Director of Supervision, at the Insurance Institute of London, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Evaluation Paper 20/1: An evaluation of our rent-to-own price cap
This Evaluation Paper summarises our evaluation of our 2019 price cap intervention in the rent-to-own market (RTO). Evaluation is part of our Mission’s decision-making framework. Testing the effectiveness of our remedies helps us make better -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes. -
Reforms will make financial advice and guidance work better for consumers
It should also consult on measures to support firms developing guidance services that help consumers make their own investment decisions. ... Financial Service Compensation Scheme (FSCS) is funded, which will begin in April 2016. -
PS21/15: Regulation of funeral plans: Feedback to CP21/20 and final rules
We set out our final and near final rules on funeral plans regulation, including new guidance for providers on their arrangements for trust-backed funeral plans.