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Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise
Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority. -
FCA launches consultation on changes to its FSCS rules and invites discussion on future funding of the scheme
The Financial Conduct Authority (FCA) has today announced that it is inviting views on the future funding of the Financial Services Compensation Scheme (FSCS) and has also launched a consultation on a number of specific changes to its scheme rules. -
Pension transfers or switches with a view to investing pension monies into unregulated products through SIPPs - Further alert
Some firms operated business models whereby all customers were treated as ‘insistent’ or seeking execution-only services. -
FCA response to FSB’s Super-Complaint - requiring personal guarantees for business loans
On 08 December 2023, we received a super-complaint from the Federation of Small Businesses (FSB). This is the first super-complaint we have received since the super-complaint regime was applied to the FCA in 2013. -
General insurance product value and coronavirus (Covid-19) Guidance – update
We set out the findings from our multi-firm review assessing how firms have responded to our general insurance (GI) distribution chain Guidance (further to the product governance rules implemented by the IDD) and coronavirus (Covid-19) value Guidance -
Information on how Consumer Credit Act 1974 s.75 applies to travel services payments – September 2021
FCA provides information on how Consumer Credit Act 1974 s.75 applies to travel services payments made via travel agents. -
TR14/8 - Insurers’ management of claims – household and retail travel
It may also be of interest to third party suppliers such as claims adjusters, builders and emergency assistance services and some individual household and retail travel insurance consumers. ... The emergency assistance activities of travel insurers and -
What firms and customers can expect from the consumer duty and other regulatory reforms
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at City and Financial Global. -
FSA bans and fines insurance broker Harbinder Panesar £212,237 for misappropriating money from his business and selling worthless policies
The Financial Services Authority (FSA) today banned insurance broker, Harbinder Panesar, from working in the financial services industry and fined him £212,237. -
FCA data shows increase in complaints with more than 4 million complaints during the first half of 2018
The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the first half of 2018.