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Showing 101 to 110 of 193 search results for ensuring firms treat vulnerable customers fairly.
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A financial system to support the recovery
Speech by Charles Randell, Chair of the FCA, to a virtual roundtable of bank chairs hosted by UK Finance. -
FCA says logbook lenders must raise standards
Research published today lifts the lid on how these firms treat their customers. The FCA has found evidence of poor firm behaviour, including little or no affordability checks with some applicants encouraged to manipulate details of their income on -
Motor finance agreements and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that issue regulated motor finance agreements. -
Cautious optimism for the post-pandemic world
Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association. -
Financial watchdog consults about protections for insurance customers in financial difficulty
The FCA is proposing to update guidance, introduced during the Covid-19 pandemic, to support insurance customers in financial difficulty. -
FCA and PSR respond to announcement from Cash Action Group (CAG)
We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions. -
Overdrafts and coronavirus: temporary guidance for firms
FCA publishes temporary guidance on overdrafts during the coronavirus situation -
Getting the right investor outcomes
Speech by William Amos, Director of Wholesale Banking and Investment Management at the Investment Week Fund Management Summit, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Moorhouse fined for failures in relation to its telephone sales
Moorhouse had a responsibility to treat its customers fairly and this is true whether they are individuals or small businesses. ... identify that customer data was being recorded inaccurately by sales agents, potentially affecting whether any claims -
How we can help consumers cope during the cost of living squeeze
In this blog, Sheldon Mills discusses the ways we can help consumers, and how we ensure customer protection when faced with financial challenges arising from the cost of living.