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Showing 111 to 120 of 193 search results for ensuring firms treat vulnerable customers fairly.

  1. The FCA announces outcome of investigation into 4 life insurance companies

    Press Releases Published: 19/09/2018 Last modified: 19/09/2018
    The Financial Conduct Authority (FCA) has today announced that its remaining investigations into firms, following its thematic review into the fair treatment of longstanding customers in the life insurance sector, have each been closed.

  2. Lloyds Banking Group sets up redress scheme for mortgage arrears customers

    Press Releases Published: 27/07/2017 Last modified: 27/07/2017
    Lloyds Banking Group (Lloyds) has agreed to set up a redress scheme for mortgage customers who incurred fees after they fell behind with their mortgage payments.

  3. £12 million compensation to be paid to thousands of struggling borrowers

    Press Releases Published: 03/11/2022 Last modified: 03/11/2022
    The FCA expects lenders to learn the lessons from good and poor practice during the Covid-19 pandemic to help borrowers during the cost-of-living squeeze.

  4. Overdraft repeat use: good practice and areas of concern

    Good and poor practice Published: 19/04/2023 Last modified: 19/04/2023
    We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.

  5. Wholesale Conduct Risk

    Speeches Published: 24/07/2015 Last modified: 24/07/2015
    But that must be achieved fairly with everyone playing by the same rules. ... Do training and induction programmes lay out a firm’s expectations of its staff?

  6. High-cost short-term credit and coronavirus: draft temporary guidance for firms

    Guidance consultations Published: 17/04/2020 Last modified: 30/11/2020
    This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans

  7. It's time for an Enlightenment on financial inclusion

    Speeches Published: 29/09/2023 Last modified: 29/09/2023
    Speech by Nikhil Rathi, the FCA's Chief Executive, delivered at PwC Glasgow for the Scottish Financial Enterprise: Extending Financial Inclusion event.

  8. Building societies: Facing the challenges and opportunities head on

    Speeches Published: 19/05/2016 Last modified: 19/05/2016
    Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, delivered at the Building Societies Association Annual Conference on 19 May 2016, in Gateshead.

  9. Keeping up with the credit sector: the FCA’s view on the market today

    Speeches Published: 30/03/2017 Last modified: 30/03/2017
    Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, at Credit Summit in London.

  10. FCA confirms tough new rules for £200bn consumer credit market

    Press Releases Published: 28/02/2014 Last modified: 28/02/2014
    Our supervision of firms will be hands on and we will closely monitor how providers treat their customers, in particular those operating in higher risk sectors such as credit cards, debt ... The rule changes announced today will give consumers additional
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