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Showing 121 to 130 of 193 search results for ensuring firms treat vulnerable customers fairly.

  1. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    their customers fairly when handling Payment Protection Insurance (PPI) complaints between March 2012 and May 2013. ... If trust in financial services is going to be restored following the widespread mis-selling of PPI, then customers need to be

  2. Branch and ATM closures or conversions; good practice and areas for improvement

    Data Published: 23/02/2022 Last modified: 25/01/2023
    Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.

  3. FCA and Payment Systems Regulator publish updated evidence on cash access

    Press Releases Published: 23/07/2021 Last modified: 25/04/2024
    The FCA and Payment Systems Regulator have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash.

  4. FCA proposes price cap for payday lenders

    Press Releases Published: 15/07/2014 Last modified: 15/07/2014
    In 2013, the average number of payday loans taken out by a customer was 6, from multiple firms – repeat lending is an increasing trend. ... In July 2014, payday firm, Dollar, agreed to refund £700,000 to customers.

  5. FCA says firms not treating delegated authority arrangements as outsourcing in the general insurance market

    Press Releases Published: 02/06/2015 Last modified: 04/06/2015
    We expect firms to consider the findings of the report and make any necessary changes to ensure that customers are treated fairly and not at risk of detriment.”. ... Some insurers had not considered whether the products they underwrite treat customers

  6. Supporting consumers in challenging times

    Speeches Published: 05/05/2022 Last modified: 16/05/2022
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the Building Societies Annual Conference 

  7. FCA highlights concerns when credit firms allow repeat borrowing

    Press Releases Published: 06/08/2020 Last modified: 07/08/2020
    The FCA has today published the findings of a review into relending by firms that offer high-cost credit.

  8. Getting affordability right in consumer credit

    Speeches Published: 15/03/2018 Last modified: 15/03/2018
    Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, at Credit Summit, London.

  9. CP21/13: A new Consumer Duty

    Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

  10. Challenges for the regulator - consumer credit, long-term savings and an ageing population

    Speeches Published: 04/10/2017 Last modified: 04/10/2017
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House.
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