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Showing 141 to 150 of 193 search results for ensuring firms treat vulnerable customers fairly.
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Debt management firms still failing Britain’s most vulnerable consumers, says FCA
Free-to-customer’ firms were generally of a higher standard but there is still room for improvement. ... If firms wish to continue providing debt management services, they will have to demonstrate that they meet the consumer credit rules, including -
The rationale for the FCA’s Mission and the context which the FCA operates in
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House. -
Credit card provider NewDay to provide over £4 million in redress to customers
Credit card firm, NewDay, will refund over £4 million to over 180,000 customers following disclosures made to the Financial Conduct Authority (FCA). ... The FCA welcomes NewDay’s proactive approach to ensuring it treats customers fairly. -
Personal loans and coronavirus: temporary guidance for firms
FCA publishes temporary guidance for firms on personal loans during the coronavirus situation -
FCA to require insurance firms to publish details of last year’s premium
It is important that insurers give their customers the information they need to do this and ensure they’re treating their customers fairly.”. ... guidance that firms maintain records of past premiums. The FCA is also reminding firms of their -
FCA fines Stonebridge International Insurance Limited £8.4m in relation to sales of insurance policies
take responsibility for their outsourcing arrangements and ensure that they treat customers fairly.". ... It also found that Stonebridge’s poor systems and controls, and inadequate oversight of its outsourcing companies breached the FCA’s -
Transforming culture in financial services
Speech by Andrew Bailey, Chief Executive of the FCA, at the Transforming culture in financial services conference. -
The FCA's response to COVID-19 and expectations for 2020
Speech by Megan Butler, Executive Director of Supervision – Investment, Wholesale and Specialists at the FCA, delivered at PIMFA’s Virtual Festival. -
FCA highlights continued support for consumers struggling with payments
The FCA is highlighting its continued support for consumers struggling with payments due to coronavirus (Covid-19). -
Penalties, remediation, and our General Principles
FCA Executive Director of Enforcement and Market Oversight, delivered this speech on financial penalties at the City & Financial Global Ltd event, London.