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Showing 41 to 50 of 193 search results for ensuring firms treat vulnerable customers fairly.
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FCA response to the independent panels’ annual reports
In line with its statutory requirement, the FCA responds to key representations made by the Panels in their respective Annual Reports. -
Cost of living
Firms have an important role in supporting consumers struggling with higher living costs. -
Fair treatment of customers
All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected. -
Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]
This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the -
Webinar: Consumer Vulnerability
Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly. -
Rent-to-own
The FCA provides information on regulating rent-to-own sector. -
Consumer credit – Treating customers fairly
We set out why treating customers fairly should be at the heart of your business. -
Guidance for firms on the fair treatment of vulnerable customers
Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly. -
Fair treatment of vulnerable consumers consultation events for firms
On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable -
Statement on mortgage prisoners
The FCA has been working for some time to support mortgage prisoners. This work has continued during the disruption caused by Coronavirus. So far, our action has resulted in reductions in mortgage payments for the vast majority of mortgage prisoners,