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Showing 61 to 70 of 193 search results for ensuring firms treat vulnerable customers fairly.
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Acting flexibly and treating customers fairly in the face of a pandemic
Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations. -
SME collections and recoveries review
Findings from our multi-firm review assessing how retail banks treat their SME customers in collections and recoveries. -
About the FCA
The FCA regulates the conduct of nearly 45,000 businesses in the UK to ensure that financial markets work well. Find out more about our role. -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
New guidance to help firms do more for vulnerable consumers
The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers. -
Principles of good regulation
The FCA considers the principles of good regulation when carrying out our work, and regulated firms must comply with our principles for businesses. -
FCA launches consultation guiding firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. -
FCA joins other regulators to warn firms on debt collection
Together with Ofgem, Ofwat and Ofcom, the FCA has set out expectations for firms across markets, as many consumers continue to feel the strain from cost of living pressures. -
Ageing population and financial services
Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. -
A sustainable conduct environment
Speech by Clive Adamson, Director of Supervision, the FCA, at the Association of Professional Compliance Consultants’ annual conference. This is the text of the speech as drafted, which may differ from the delivered version.