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Showing 71 to 80 of 193 search results for ensuring firms treat vulnerable customers fairly.

  1. FCA fines LJ Financial Planning Ltd £107,200

    Press Releases Published: 10/12/2020 Last modified: 10/12/2020
    Independent financial advice firm is fined for providing its customers with unsuitable pension switching and transfer advice and failing to manage its conflicts of interest.

  2. Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

    Focus areas Published: 18/01/2022 Last modified: 03/11/2022
    In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms.

  3. Improving access to insurance

    Speeches Published: 23/06/2017 Last modified: 23/06/2017
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the FCA Insurance Access event.

  4. Overdrafts and coronavirus: draft guidance for firms

    Guidance consultations Published: 02/04/2020 Last modified: 01/12/2020
    FCA guidance for firms: overdrafts and coronavirus

  5. Credit cards (including retail revolving credit) and coronavirus: draft guidance and rules for firms

    Guidance consultations Published: 01/04/2020 Last modified: 30/11/2020
    The FCA's guidance for firms on credit cards and retail revolving credit during the coronavirus situation.

  6. Highlights of the FCA’s approach in 2022

    Press Releases Published: 21/12/2022 Last modified: 30/01/2023
    The FCA set out a new three-year strategy in April designed to improve outcomes for consumers and markets.

  7. Do the right thing

    Speeches Published: 01/06/2023 Last modified: 30/10/2023
    Speech by Therese Chambers, Joint Executive Director of Enforcement and Market Oversight, delivered at the City & Financial FCA Investigations and Enforcement summit.

  8. Conduct risk during LIBOR transition

    Firms Focus areas Markets Markets policy Published: 19/11/2019 Last modified: 09/01/2023
    Questions and answers for firms on conduct risk during LIBOR transition.

  9. Regulatory priorities for retail banking

    Speeches Published: 23/11/2017 Last modified: 23/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Westminster Business Forum on retail banking and payments.

  10. FCA provides guidance to firms on maintaining access to cash for customers

    Banks building societies and credit unions Press Releases Published: 16/07/2020 Last modified: 16/07/2020
    The FCA wants to ensure that firms treat their customers fairly when closing a branch or ATM, including considering what alternatives they can provide their customers.
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