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Showing 91 to 100 of 193 search results for ensuring firms treat vulnerable customers fairly.
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Tackling the hard questions
Speech by Mark Steward, director of enforcement and market oversight, at the Thomson Reuters Annual Compliance and Risk Summit 2016. -
Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly
Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly. ... However, in seeking repayment from customers as a priority, it wrongly sought to balance its own commercial interests against the requirement to treat customers -
Protecting access to cash and banking services
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0 -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
The FCA’s Business Plan and Priorities
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at the BIBA 2018 Annual Conference & Exhibition, Manchester -
FCA joins other regulators to call on firms to help struggling customers
The FCA will report on how well the cash savings market is supporting savers to benefit from higher interest rates. We will require the largest banks and building societies to explain the pace and extent of their pass through of interest rates, the -
Outcomes-focussed regulation: a measure of success?
Speech by Charles Randell, Chair of the FCA and PSR, to the Building Societies Association -
Regulation for a different world
Speech by our CEO, Nikhil Rathi, on Regulation for a Different World at the Association of Foreign Banks. -
The FCA publishes report into mortgage lenders’ arrears management and forbearance
In a review of lenders’ approaches to mortgage arrears management, the Financial Conduct Authority (FCA) found firms had improved practices, placing greater emphasis on the need to treat customers fairly, but identified areas on which the industry -
The FCA fines Moneybarn £2.77m for unfair treatment of customers in arrears
The Financial Conduct Authority (FCA) has today imposed a fine of £2.77 million on car finance provider, Moneybarn Ltd (Moneybarn), for not treating customers fairly when they fell behind with loan repayments while in financial difficulties,