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Showing 112 to 121 of 378 search results for fair treatment of vulnerable customers.
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Fair treatment of customers
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Update on our work around pensions and retirement income
Pensions and retirement income is a priority sector for the FCA. Read more about our policy work and market monitoring in this area. -
TR16/2: Fair treatment of long-standing customers in the life insurance sector [pdf]
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FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisation [pdf]
We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage -
GC16/6: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations [pdf]
We are consulting on new guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage -
Rent-to-own
The FCA provides information on regulating rent-to-own sector. -
FS20/5: Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms [pdf]
We summarise feedback we received on our proposed measures - and our response - for insurance and premium finance firms on the fair treatment of customers in temporary financial difficulty as a result of coronavirus (Covid-19) -
Claims management companies
On 1 April 2019 the FCA will become the regulator of claims management companies in England, Wales and Scotland. Find out more. -
TR18/1: The fair treatment of existing interest-only mortgage customers [pdf]
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TR19/3: Review of the fair treatment of with-profits customers [pdf]
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FG16/8: Fair treatment of long-standing customers in the life insurance sector [pdf]