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Showing 122 to 131 of 378 search results for fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan [pdf]

    Guidance consultations Published: 02/05/2013 Last modified: 30/05/2013
    The guidance is based on the findings from the firm review, as well as other industry practice information we have received; it sets out what we expect firms to do to ensure the fair treatment of customers who are unable to repay the capital sum at

  3. Your rights with financial services

    Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
    Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

  4. Consumer credit – Treating customers fairly

    Consumer credit firms Published: 23/04/2019 Last modified: 16/02/2023
    We set out why treating customers fairly should be at the heart of your business.

  5. Mortgage Payment Protection Insurance (MPPI)

    Tasks for regulated firms Published: 24/02/2016 Last modified: 10/02/2023
    Read details of the agreement drawn up between the FCA and the MPPI industry to ensure customers receive fair treatment, outlining the action firms should take and where you can find further information.

  6. 2014 fines

    News stories Published: 02/01/2014 Last modified: 31/08/2016
    This table contains information about fines published during the calendar year ended December 2014. The total amount of fines is £1,471,431,800.

  7. Countdown to the Consumer Duty

    Speeches Published: 10/05/2023 Last modified: 10/05/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

  8. Dear Chair letter to firms on fair treatment of SME customers during collections and recoveries [pdf]

    Correspondence Published: 12/07/2022
    Letter to retail banks with small and medium sized enterprise customers on action needed to ensure fair treatment.

  9. Interest rate hedging products (IRHP)

    Consumers Know your rights Published: 19/04/2016 Last modified: 14/12/2021
    We explain the background to the mis-selling and redress scheme.

  10. How we are using the Consumer Duty

    Published: 01/11/2023 Last modified: 26/06/2024
    How the FCA is using the Consumer Duty to set higher and clearer standards of consumer protection across financial services.

  11. PPI complaints

    PPI Consumers Published: 24/02/2023 Last modified: 24/02/2023
    Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.
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