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Showing 212 to 221 of 378 search results for fair treatment of vulnerable customers.

  1. Fair treatment of customers

  2. The FCA’s view of green mortgages

    Speeches Published: 19/04/2023 Last modified: 19/04/2023
    Speech by David Geale, Director of Retail Banking, delivered at the London Institute of Banking & Finance mortgage conference.

  3. Messages firms can give customers about investments and life assurance following market volatility

    Firms Last modified: 13/08/2021
    We are giving firms extra time to produce their annual and half-yearly reports and accounts because of the impact of coronavirus (Covid-19).

  4. The FCA’s Business Plan and Priorities

    Speeches Published: 16/05/2018 Last modified: 16/05/2018
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at the BIBA 2018 Annual Conference & Exhibition, Manchester

  5. The FCA announces outcome of investigation into 4 life insurance companies

    Press Releases Published: 19/09/2018 Last modified: 19/09/2018
    The Financial Conduct Authority (FCA) has today announced that its remaining investigations into firms, following its thematic review into the fair treatment of longstanding customers in the life insurance sector, have each been closed.

  6. TR19/1: Debt management sector thematic review

    Thematic reviews Published: 15/03/2019 Last modified: 15/03/2019
    This report shares the key findings of our thematic review of the debt management sector.We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards.

  7. Regulatory priorities for retail banking

    Speeches Published: 23/11/2017 Last modified: 23/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Westminster Business Forum on retail banking and payments.

  8. Wonga to pay redress for unfair debt collection practices

    Press Releases Published: 25/06/2014 Last modified: 25/06/2014
    In an investigation begun by the Office of Fair Trading (OFT) and taken forward by the FCA, Wonga was found to have sent letters to customers in arrears from non-existent ... The FCA expects firms to pay particular attention to fair treatment of those

  9. Facing the future – challenges and priorities for the FCA

    Speeches Published: 12/11/2020 Last modified: 12/11/2020
    Speech by our CEO, Nikhil Rathi, given at the Address to the City Regulators, Mansion House.

  10. Supporting consumers in challenging times

    Speeches Published: 05/05/2022 Last modified: 16/05/2022
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the Building Societies Annual Conference 

  11. Pensions and Retirement income: our guidance for firms

    Life insurers and pension providers Published: 07/04/2020 Last modified: 13/02/2023
    The FCA's guidance for pension providers and DB transfer advisers, as the coronavirus (Covid-19) pandemic develops.
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